Privacy Policy

Effective Date: July 2, 2025

This Privacy Policy (“Policy”) describes how The Kenko Foods (“Kenko“, “The Kenko Foods”, “The Kenko”, “we”, “our” or “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://thekenkofoods.com (“Site”). By accessing or using our Site, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following types of information when you interact with our Site:

a. Personal Information

  • Name (first and last)

  • Email address

  • Mobile number

  • Shipping and billing address

  • Date of birth (if voluntarily provided)

  • Payment details (Note: We do not store card information. All payments are securely handled by third-party gateways)

b. Browsing and Device Information

  • IP address

  • Browser type and version

  • Time zone settings

  • Device information

  • Pages visited, links clicked, and session duration

  • Cookies and pixel tags

c. Third-Party Integrations

We may collect information via platforms like Google Analytics, Facebook Pixel, or Shopify Apps that track your behavior on our site to improve user experience and marketing performance.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill your orders and provide customer service

  • Process payments securely

  • Personalize your shopping experience

  • Improve our website performance and functionality

  • Send promotional messages, offers, and updates (only if you opt in)

  • Prevent fraud and enhance security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Service providers (e.g., Shopify, payment gateways, shipping partners)

  • Marketing platforms (e.g., Meta, Google, Klaviyo) for promotional campaigns

  • Legal authorities, when required to comply with the law or to protect our rights

Any data shared is done with strict confidentiality and only for the purposes outlined above.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and improve site functionality

  • Analyze site traffic and user interactions

  • Show relevant ads on third-party platforms (retargeting)

You can manage your cookie preferences via your browser settings. However, disabling some cookies may affect site performance.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications at any time

  • Disable cookies via your browser

  • Deactivate your account by contacting us directly

To exercise any of these rights, contact us at care@thekenkofoods.com

6. Data Retention

We retain your data only for as long as necessary:

  • To fulfill your orders

  • To maintain transaction records (as required by law)

  • To improve our products and services

7. Children's Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect information from children under 18. If we learn that we have collected such data, we will delete it immediately.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of such external sites. Please read their policies before providing any personal data.

9. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our operations, legal obligations, or best practices. Any changes will be posted on this page with the updated “Effective Date” at the top.

10. Contact Us

For any questions or concerns about this policy, contact us at:

The Kenko Foods
Email: care@thekenkofoods.com
Instagram: @thekenkofoods
Website: https://thekenkofoods.com